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Shipping and Returns

We are committed to making sure your purchases reach your door quickly and safely. Below you will find all the information about our shipping and return policies.

Delivery Times and Shipping Methods

We use express couriers exclusively to offer a fast and reliable service. Delivery times are estimated at 24/48 working hours for most destinations in Italy. However, for some locations such as islands or remote areas, delivery times may be extended by 24 hours.

Shipping Costs:

  • Free shipping on orders over € 99,00​.
  • For smaller orders, a flat shipping fee of €6,90will apply.

Order Processing: Orders received before 12:00 will be processed the same day, while those received later will be processed the next working day. During periods of high demand (e.g. holidays), slight delays may occur.

Shipment Tracking

As soon as the package is handed over to the courier, you will receive an email notification with the tracking number, allowing you to follow the shipment in real time. You can check the status of your order on the courier's website using the link provided.

Returns and Replacements

Your satisfaction matters to us. If for any reason you are not satisfied with your purchase, you can request a return within 14 days of delivery.

Return Conditions:

  • Items must be returned in their original packaging, intact and unused.
  • Opened or perishable food products are not eligible for return, except in cases of proven non-conformity.

Return Procedure:

  1. Send a request by email to assistenza@putika.it, stating the order number and the reason for the return.
  2. You will receive detailed instructions on how to proceed, including the return label if applicable.
  3. Once the product has been received and checked, we will issue a refund or replacement within 7 working days.

Return Costs: Return shipping costs are borne by the customer, except in case of an error on our part or a damaged product.

Damaged Packages

If you receive a damaged package, please:

  1. Accept the delivery with reservations, reporting the damage to the courier.
  2. Contact us immediately by sending photos of the package and the product to assistenza@putika.it​. Our team will support you in handling the claim.

Contact

For any questions or support needs, you can reach us at the following contacts:

  • Email: assistenza@putika.it
  • Phone:  +39 351 868 6451
  • Support hours: 9:00 - 13:00

We are here to make sure your shopping experience is always excellent!